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Cancellation – Returns Policy
Έπιπλα ΛεκίδουCancellation – Returns Policy

Cancellation – Returns Policy

Can I return a defective product?
Lekidou.gr takes care that the quality of its products is guaranteed and this starts from our cooperation with our suppliers and continues in all the processes and the operation of the company.
If you still receive a defective product you can contact lekidou.gr and report to our partners the problem that occurred and they are always available to help you. Initially and in order to avoid unnecessary inconvenience, an attempt will be made to solve the problem by phone. The charge in this case is charged to our company if the problem occurs up to 30 days after purchase. Beyond the period of 30 days, the cost of returning the product is borne exclusively by the customer.

Can I return a product that I do not like?
The first return or change of product is made at the expense of the company provided that the product is in excellent condition, intact in its original packaging and within 14 days from the day of purchase.

We have the following cases in more detail

External – Aesthetic Defects:
Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to report the existence of aesthetic defects to deadline of ten (10) calendar days from the receipt of the item while in case of expiration of this deadline he loses all relevant rights. The COMPANY is obliged in a short time to replace this type with a new one. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

Returns of products charged by the COMPANY:

  • The first return or change of product is made at the expense of the company provided that the product is in excellent condition, intact in its original packaging and within 14 days from the day of purchase.
  • in all cases in which other than the sold ones are delivered, by type or quantity
    • in case the item has damaged packaging upon delivery,
    • in case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the COMPANY.
    • In case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the COMPANY.
    • In cases of return at the expense of the company the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed.
    • In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless defect found later after delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the expense of the COMPANY will be made either by personnel and means of transport of the COMPANY or by the way in which it was sent (courier transport company).
    • In case of return of the products depending on the case, a repair or replacement will be made, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and inspected by the COMPANY, in case cancellation, the refund to the customer will be made in the same way as their payment was made by the COMPANY. In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
    • In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price.
    • In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. her vis-.-vis the customer.
    Right of withdrawal
    • From the initial submission of the customer’s order up to a period of 14 calendar days from the date of conclusion to delivery (when it comes to products) and even when there are many in the same order from the delivery and the last while when there is an obligation to deliver products at regular intervals from the delivery of the first, the customer is entitled to withdraw from the sale.
    • This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition . The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
    • The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
    • Following the statement of withdrawal, the COMPANY is obliged to return the price received.
    • The refund to the customer will be made in case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any transaction provided on the basis of the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
    • In the case of cash payment, if the customer had chosen the option “collection from the store” (collect @ store), it will be refunded to him from the store where he received the product.
    • The return will be made within fourteen (14) working days of both the product and the price.
    • The customer is responsible to compensate the company if he used other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the COMPANY is entitled to agree with the customer its compensation still and with mutual netting.

Order cancellation
The consumer has the right to cancel the order with written notice at eshop@lekidou.gr.

Dispute Resolution
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage